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Our Shipping Process

We package and ship your order as soon as possible. We start working on your order immediately, so we are often unable to make any changes to an order after it has been placed. Orders are subject to verification and approval before shipping and may t

Processing Time

It typically takes 1-2 business days to process orders and prepare them for shipment and this does not take into account weekends or holidays. This means that an order placed on Friday might not ship until the following Tuesday, so keep this in mind

I paid for expedited shipping. Why haven’t I received my order yet?

While our typical fulfillment goal is 1-2 business days, during big releases processing times may take up to a week for in-stock items. Rest assured your shipping will be expedited if that is what you chose during checkout. Depending on which shippin

How do I track my order?

Once your order has shipped you will receive a tracking link via email. From there you will be able to track your order. If you did not receive a tracking link please reach out to customer service via our portal.

Where is my order shipping from?

All orders ship from our fulfillment center in Los Angeles, CA.

When will I receive my order?

Orders typically ship within 2 business days from the day you placed them. This does not apply to pre-sale orders. After you place your order and it has shipped, you will receive a tracking link that will have an arrival date estimated by the shippin

International Customs and Fees

If you' placed an order outside of the United States, your order may be subject to customs fees. Every country has its own set of regulations so please contact your local postal service or customs office to learn more about how your country handles t

Can I have my package shipped to a hotel?

If you would like to have an order shipped to a hotel, please contact the hotel to make sure that they can receive the packages and that you allow enough time for the package to reach the hotel before you check out. You must use USPS Priority shippin

What should I do if my order is returned back to sender?

Unfortunately, packages are occasionally sent back to us by the shipping carrier. There are a few reasons this can happen. The package is damaged in transit. The address given is incorrect. Always double-check your address before placing an order. No